These Terms govern business use of the Neon Deer platform at app.neondeerdata.com and its associated apps. The platform is operated by Neon Deer Data Labs Inc., a Washington corporation (“Provider”, “we”). “Customer” means the organization or sole proprietor entering this Agreement. A person accepting for Customer must have authority to bind Customer. Users must be at least 18 and use the platform for Customer’s business purposes. Section 6.1(b) of the Standard Terms applies only to legal entities.
Merges and deletions can permanently remove CRM data. Customer controls which changes it authorizes and must keep independent backups. Our liability is limited, and we exclude data-restoration costs as set out in Change 7 below.
This page and Customer’s selected plan form the Cover Page, including the Order Form and Key Terms, under the Common Paper Cloud Service Agreement Standard Terms, Version 2.1 (“Standard Terms”), which are incorporated into this Agreement. The changes below control conflicts with the Standard Terms. A separate Order Form or Cloud Service Agreement signed by both parties controls conflicting commercial terms. The DPA controls the processing of personal data, and mandatory international-transfer terms take precedence. Other capitalized terms have the meanings given in the Standard Terms.
The public website and its browser-based tools are covered by the Website Terms. Consulting and other professional services require a separate agreement.
Subscription details
| Term | Value |
|---|---|
| Cloud Service | The Neon Deer platform and associated apps made available under Customer’s selected plan, including CRM duplicate review, customer-authorized record changes, and workflow lookup tools. |
| Order Date | The date Customer selects and accepts the relevant plan, including a free plan. |
| Subscription Period | The billing period accepted at checkout. Free access continues until Customer closes its account or either party ends it under this Agreement. |
| Cloud Service Fees | The price accepted at checkout, plus applicable taxes. |
| Payment Process | Recurring charges at the price and interval accepted at checkout, processed through the merchant of record identified there. |
| Non-Renewal Notice Date | Customer may cancel renewal in the billing portal and retain paid access through the paid period, unless Customer separately requests workspace deletion. Provider will give at least 30 days’ notice if it decides not to renew. |
| Use Limitations | The limits of the selected plan or those separately agreed for Customer. |
| Technical Support | support@neondeerdata.com. No guaranteed response or resolution time. |
The checkout identifies the seller of record and any applicable purchase terms. Amounts paid to that seller for the Cloud Service count as fees paid to Provider for the liability cap below. Provider remains responsible for its obligations under this Agreement. Nothing here removes mandatory refund or cancellation rights.
Workspace deletion is separate from cancelling renewal. Once an administrator’s deletion request is accepted, access to that workspace ends and the deletion process begins without waiting for the paid period to end. Provider requests immediate cancellation of the workspace’s own subscription. Deleting a workspace does not cancel a shared-billing subscription used by other workspaces. Requests previously confirmed for a future deletion date keep that date unless Customer requests earlier deletion. Return, deletion, backup expiry, and any required retention remain subject to the DPA. Workspace deletion does not automatically issue a refund or limit any refund right under this Agreement or Applicable Laws.
Key Terms
| Term | Value |
|---|---|
| Provider | Neon Deer Data Labs Inc., 100 N Howard St Ste R, Spokane, WA 99201, United States. |
| Customer | The organization or sole proprietor accepting this Agreement. |
| Effective Date | The date Customer accepts this Agreement. |
| Governing Law | Washington State, United States. |
| Chosen Courts | State courts in Spokane County, Washington, and the United States District Court for the Eastern District of Washington. |
| General Cap Amount | The greater of US$100 or the Cloud Service fees Customer paid during the 12 months immediately before the first event giving rise to the claim. This is an aggregate cap, not a separate cap for each claim or User. |
| Provider Covered Claims | None, unless agreed in an Order Form signed by both parties. |
| Customer Covered Claims | Third-party claims alleging that Customer Content, or Customer’s use of the Product in breach of this Agreement, infringes another person’s rights or violates Applicable Laws. |
| Increased Claims | None. |
| Unlimited Claims | Payment obligations, express refund obligations, fraud, gross negligence, willful misconduct, and liability that Applicable Laws prohibit limiting. |
| Publicity | Section 12.8 does not apply. Provider needs Customer’s prior written consent to use its name or logo publicly. |
| Provider Notice Address | legal@neondeerdata.com or Provider’s postal address above. |
| Customer Notice Address | The account email; notices concerning an organization go to its designated contact or a workspace owner. |
| DPA | The Neon Deer Platform Data Processing Addendum, incorporated into this Agreement upon Customer’s acceptance. |
Optional terms not specified here follow Standard Terms Section 13.1. No service-level agreement, minimum insurance coverage, or professional services are included. The DPA contains our contractual security commitments for personal data.
Changes to the Standard Terms
1. Customer instructions and connected accounts
Customer must have authority to connect each CRM or other account and permit the processing it requests. Customer authorizes Provider to read, store, and analyze connected data, return workflow lookup values, and make changes only as instructed through Customer’s or its authorized Users’ actions, approvals, settings, or standing authorizations. Customer is responsible for its instructions and for deciding who may give them.
Customer maintains its connected accounts and follows their terms. Their availability, permissions, and record-change behavior may affect the Cloud Service. Disconnecting stops our use of the connection; Customer should also revoke our authorization in the connected account. Customer-selected platforms are not our subprocessors merely because we exchange data with them at Customer’s direction.
2. Duplicate suggestions, AI, and automation
Duplicate suggestions and AI assessments can be inaccurate or incomplete. A score is an estimate, not a guarantee that records belong to the same person or business. Customer must assess whether proposed changes are appropriate before authorizing them.
Customer may authorize changes individually, in bulk, or through available automation. With bulk or automated approval, individual records may be changed without a separate review. Customer is responsible for selecting and monitoring those settings. This allocation does not authorize Provider to act outside Customer’s instructions.
3. Irreversible changes and backups
Attio merges cannot be undone through the platform. Merges, deletions, and other changes may permanently remove or overwrite records, fields, or relationships. Before authorizing destructive changes, Customer must keep an independent backup suitable for its recovery needs and assess the effect of the changes on its connected systems and workflows.
Available pre-merge copies, downloads, and change history may help Customer reconstruct some information. They are not a complete backup, an unmerge function, or a promise that records or relationships can be restored. They may be limited by Customer’s settings, available permissions, and retention periods. Provider does not undertake to recreate lost data or pay restoration costs, subject to Change 7 and rights that cannot lawfully be excluded.
4. Permitted and prohibited data
Customer may submit business data it is authorized to process, subject to the restrictions below.
Customer must not submit health information, criminal-conviction data, or the Prohibited Data defined in the Standard Terms. Personal data about anyone under 18 is also prohibited. These restrictions do not prevent Customer from supplying connection credentials through the platform’s designated controls.
Customer must select connected fields and notes that comply with these restrictions. The platform does not screen all records for prohibited content. If prohibited data is discovered, Customer must stop the affected processing and contact privacy@neondeerdata.com to arrange removal. Provider remains responsible for protecting data already received.
5. AI training and permitted data use
Section 1.6 is replaced as follows: Provider will not provide Customer Content to an AI provider for training its models. Provider will not use Customer Content to train models for other customers without Customer’s prior written agreement. Providing an assessment is not model training. Customer’s available settings control which additional record context may be sent for assessments; the Privacy Policy describes those settings and the data sent.
Section 1.4 does not authorize independent use of Customer Personal Data contrary to the DPA. Provider may use operational statistics that do not identify Customer or an individual to understand and improve its services. Provider will not attempt to re-identify anonymized statistics. References to Section 1.6 elsewhere in the Standard Terms refer to this replacement.
6. Professional services and future features
Consulting, implementation, migration, custom development, and retainers are governed by a separate Professional Services Agreement or Statement of Work. Buying a subscription does not include those services or commit Provider to deliver announced or planned features.
7. Data loss and restoration costs
To the maximum extent permitted by Applicable Laws, Provider is not liable to Customer for loss, corruption, deletion, or unavailability of data, or for the costs of recovering, recreating, restoring, reconstructing, or verifying data, including third-party charges and Customer’s personnel costs. This exclusion applies whether the loss or costs are direct or indirect and whether the claim arises in contract, tort (including ordinary negligence), or otherwise, even if Provider was advised of their possibility.
This exclusion is additional to Section 8.2. The exception in Section 8.4 for a breach of Section 10 (Confidentiality) does not disapply this specific exclusion. It does not exclude liability for fraud, gross negligence, or willful misconduct, liability that cannot lawfully be excluded, or liability that the DPA’s mandatory transfer terms prohibit excluding. It does not excuse performance of Provider’s return, deletion, security, or incident-assistance obligations under the DPA.
The fees reflect this allocation of risk. Claims not excluded remain subject to the General Cap Amount unless an express exception applies.
8. Updates and acceptance
Provider may publish proposed new Terms at neondeerdata.com/platform-terms/. Changes bind Customer only when accepted by a person authorized to bind it; continued use alone is not acceptance. Provider may require Users to acknowledge the Terms already applicable to Customer before further access. Access during an existing Subscription Period will not be conditioned on accepting proposed changes before they take effect under this section. A User’s acknowledgment alone does not amend Customer’s agreement unless that User has authority to do so. Prior editions remain available in the archive.
If Customer does not accept proposed changes, Provider may terminate the affected subscription on at least 30 days’ written notice. The existing Agreement continues to apply until termination. Provider will refund prepaid Cloud Service Fees for the unused portion of the Subscription Period; Customer owes no fees for service after termination. This right is additional to the Standard Terms’ termination rights. Provider may also decline renewal with the notice specified above. Changes to the subprocessor schedule follow the DPA’s separate notice and objection procedure.
Adapted from the Common Paper Cloud Service Agreement v2.1, licensed under CC BY 4.0. The Cover Page and changes above are by Neon Deer Data Labs Inc. Common Paper does not endorse this adaptation and provides its forms without warranties.